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iae GLOBAL Vietnam
Education Planner JD in Hanoi Office
Role and responsibility
iae GLOBAL Vietnam is a representative office of iae SYDNEY, iae AUCKLAND, iae LONDON and iae TORONTO in Vietnam. The main purpose of the role is to operate a regional head office to drive intelligence gathering and analytics in Vietnam, identify market opportunities, develop and execute regional business strategies and sales and marketing plans to achieve high student recruitment outcomes.
1. Role and responsibility of Education Planner
• Perform general administration duties and support management in achieving all performance targets
• Create a friendly supportive office environment and leadership to the team
• Assist in the recruitment process for counselling and marketing staff
• Coordinate with iae GLOBAL finance department as required to maximise service and outcomes
• Represent iae GLOBAL in the upmost professional manner with all key stakeholders
• Promote iae Global partner institutions and their courses to international students
• Provide international students with expert and correct advice on study options and develop study plan that is suitable for each client
• Respond to the clients promptly and keep all notes, records and data in a timely manner
• Assist with students’ applications and enrolments to institutions
• Create marketing content for relevant platforms/ posts and participate in other promotional activities if required
• Maintain good customer service, appraisal, and feedback from all inquiries during all stages of the counselling process
• A keen interest in further learning educational industry and developing stable networks with clients and key stakeholders- undertake regular training and development
• Engage after-sale student service
• Create, maintain, and update company policy and procedures and ensure the highest standard of compliance and quality
• Coordinate with colleagues with great sense of teamwork to execute sales or customer service
Requirements
• Fluent in Vietnamese and a second language is required (English)
• Completed Bachelor or Master Degree or equivalent experience in education consulting for International students
• Passion for customer service
• Have good interpersonal skills as negotiation skills
• Time management and organizational skills and ability to priorities tasks
• Willingness to help at all times & the flexibility to work with staff and international students
• Demonstrated team player
• Understanding multicultural atmosphere well as good written and verbal communication skills
• High level problem solving
• Flexible working time: 40hours/ week
2. Report to Manager
2.1 Monthly
- Do a monthly report (include all the work and activity in a month as well as update the status of each student application)
- Do the education market report (Conclude the market trend and possibility in each month)
2.2 Yearly
- Do the yearly report and present the progress and achievements of direct recruitment activities
3. Benefits
- Competitive monthly salary, KPI bonus
- 13th month salary
- National insurance covered by the company
- 12 days annual leave and sick leave
- Teambuilding and FAM trip overseas
- Incentive scheme applied
- Opportunity for training and to enhance leadership skills
How to apply
Please send your CV to alex@iaeglobal.vn
